FAQs

Pelfrey HVAC offers a comprehensive range of services including heating, cooling, heat pump installation, boiler maintenance, mini-split systems, refrigeration, system replacements, repairs, and routine maintenance. Our expertise covers all aspects of heating, cooling, and air circulation systems.

Our service area encompasses Northern Kentucky and its surrounding regions. We provide prompt and dependable HVAC services for both residential and commercial properties throughout this area.

For systems in normal condition, our standard diagnostic or clean and check service is priced at $85. More extensive deep cleaning services are billed at an hourly rate of $85 plus the cost of any necessary materials.

We do provide same-day service when our schedule permits. Additionally, we offer 24-hour emergency services to ensure your home remains comfortable, even in unexpected situations.

We accommodate various payment methods including cash, credit cards, checks, and digital payment options. For larger projects and system replacements, we also provide financing options to suit your needs.

Yes, we provide financing solutions to help make larger repairs or system replacements more financially manageable for our customers.

Several factors may indicate the need for system repair or replacement. These include the age of your system (12-15+ years), frequent breakdowns, inefficient operation, or difficulty maintaining desired temperatures. We provide honest, no-pressure recommendations based on your system's condition.

Our technicians are equipped to service all major HVAC brands. For installations, we offer high-quality systems such as Armstrong, Concord, and energy-efficient inverter heat pumps and furnaces.

We recommend servicing your HVAC system twice annually. Ideally, this should occur once before the heating season begins and once before the cooling season starts.

Yes, we offer maintenance plans that include scheduled tune-ups, priority service, and discounts on repairs. These plans are designed to enhance the longevity and efficiency of your HVAC equipment.

Most systems come with a 10-year parts warranty and a standard 3-year labor warranty. You can also upgrade to a 10-year labor warranty with a no-hassle replacement guarantee on eligible units, ensuring long-term protection and peace of mind.

We thoroughly clean system components, inspect electrical connections, check safety controls, test operations, and measure system performance to ensure your equipment runs safely and efficiently.

Yes. We offer free quotes for system replacements and transparent estimates for repairs so you’ll know exactly what to expect before any work begins.

Absolutely. We specialize in inverter heat pumps, boilers, steam systems, and ductless mini-splits, providing installations, repairs, and maintenance for all types.

Regular maintenance, properly sized equipment, sealed ductwork, upgraded thermostats, and high-efficiency systems can significantly lower energy costs. We can evaluate your home and recommend the most effective upgrades.

Most installations are completed within a single business day, though the timeline may vary depending on job complexity and any required ductwork modifications.

Yes. Our team is fully licensed, insured, and brings over 25 years of experience in the HVAC industry.

Turn the system off immediately and call us. Common causes include airflow restrictions, refrigerant issues, drain blockages, or failed components. We’ll identify the root cause and fix it safely.

You can call or text us anytime, or reach out through Facebook. We respond promptly and provide honest, reliable service every time.

We are a family-owned, blue-collar business built on honesty, quality, and hard work. Starting with just $250 and a dream, we treat every customer like family and deliver craftsmanship you can trust.

Most systems last between 12–20 years, depending on usage, maintenance, and installation quality. Regular tune-ups help extend the life of your equipment.

System sizing depends on square footage, insulation, windows, layout, and heat gain/loss calculations. We ensure every system is sized correctly for maximum efficiency and comfort.

If your system won’t start, experiences temperature swings, short cycles, or doesn’t respond to adjustments, your thermostat may be faulty. We can diagnose wiring, power issues, or sensor failures.

If your thermostat is outdated, inaccurate, or causing comfort issues, replacement is usually the best choice. Repairs are possible but often not cost-effective long-term.

Signs include weak airflow, hot or cold spots, whistling vents, high energy bills, or systems running constantly. Common causes are dirty filters, blocked ducts, failing motors, or undersized systems.

This can result from dirty filters, high-limit trips, faulty pressure switches, flame sensor issues, clogged vents, or overheating. We diagnose the issue and ensure safe, reliable operation.

Heat pump performance depends on outdoor temperature and system charge. Common issues include low refrigerant, defrost problems, dirty coils, or compressor malfunctions.

Booming, rattling, squealing, or vibrations often indicate ignition issues, loose parts, blower problems, or duct expansion. We safely identify and correct the cause.

Proper filtration, UV lights, air cleaners, sealed ductwork, and regular maintenance help reduce dust, allergens, and airborne contaminants.

Yes. We offer solutions like UV purification, whole-home humidifiers, dehumidifiers, and high-efficiency air cleaners to improve indoor air quality.

We service R-410A, legacy R-22 systems, and the new R-454B. With upcoming 2025 regulations, new units are shifting to low-GWP refrigerants. We’ll guide you through the options.

Freezing usually occurs due to low airflow, dirty coils, clogged filters, low refrigerant, or faulty fans. Turn the system off and call us—running it frozen can damage components.

Possible causes include low refrigerant, dirty coils, bad capacitors, duct leaks, or airflow blockages. We’ll diagnose the issue and provide a clear repair plan.

Most homes require filter changes every 1–3 months, depending on pets, dust, and filter type. Dirty filters are a leading cause of system failures.

High bills may be due to a failing system, dirty coils, blocked filters, weak airflow, low refrigerant, or aging equipment. A maintenance check can identify the cause quickly.

Yes. We provide honest second opinions on repairs and replacements, aiming for clarity and transparency without pressure.

Clear the workspace, secure pets, and ensure access to the electrical panel and thermostat. We handle the rest and keep your home clean during the installation.

SEER2 is the latest efficiency standard for air conditioners and heat pumps. Higher SEER2 ratings mean lower energy use and better long-term savings. We install systems that meet or exceed current standards.

Yes. We repair, modify, and replace ductwork to improve airflow, comfort, and system efficiency. Proper ductwork is essential for optimal performance.

Yes. We install and configure smart thermostats, ensuring compatibility with your HVAC system for maximum comfort and energy efficiency.

Inverter systems modulate smoothly instead of cycling on and off, providing quieter operation, better efficiency, steadier comfort, and energy savings, especially in cold weather.

Yes. We install humidifiers, dehumidifiers, and ventilation solutions to manage moisture and maintain comfort year-round.

Yes. We service light commercial systems, including rooftop units, split systems, boilers, and refrigeration equipment.

Maintenance plans help extend system life, lower energy bills, reduce breakdowns, and provide priority service along with repair discounts.

Burning, musty, or chemical odors may indicate dust buildup, mold, electrical problems, or refrigerant leaks. Prompt inspection is recommended.

Quotes include equipment, labor, thermostat options, warranty details, ductwork considerations, and any additional upgrades—fully transparent with no hidden costs.

Yes. We provide options like mini-splits, high-velocity systems, heat pumps, and custom ductwork, recommending the best solution for your home and budget.

These describe common system failures. Short cycling occurs when the system turns on and off rapidly, often due to airflow, safety, or electrical issues. We diagnose and resolve all such problems.

Yes. New, high-efficiency systems improve comfort, reduce utility costs, and can increase property value, especially when replacing outdated equipment.

Licensed contractors ensure proper installation, safety, code compliance, warranty protection, and long-term reliability. Unlicensed work can lead to costly problems in the long run.