FAQs

Pelfrey HVAC offers a comprehensive range of services including heating, cooling, heat pump installation, boiler maintenance, mini-split systems, refrigeration, system replacements, repairs, and routine maintenance. Our expertise covers all aspects of heating, cooling, and air circulation systems.

We serve Northern Kentucky and surrounding areas, offering fast, reliable residential and commercial HVAC service. Our skilled technicians are trained to handle a wide range of heating, cooling, and ventilation systems, ensuring your home or business stays comfortable year-round. We prioritize timely response and quality workmanship, so you can trust your HVAC system is in expert hands. Whether it’s routine maintenance, emergency repairs, or full system installation, our team is committed to keeping your environment safe and efficient. Customers throughout the region rely on us for dependable HVAC service in Florence, KY, backed by years of experience and a dedication to excellence.

Our standard diagnostic or clean & check is $85 when the system is in normal condition. Deep cleanings require more time and are billed at $85/hr plus materials for residential homes. This ensures that every aspect of your system is thoroughly inspected and maintained for optimal performance. We take pride in providing transparent pricing and high-quality service, so there are no surprises when your HVAC system is serviced. Whether it’s routine maintenance, emergency repairs, or seasonal tune-ups, our team delivers reliable results tailored to your needs. Homeowners and businesses seeking trusted AC companies in Florence, KY rely on us for expert care, timely service, and long-lasting comfort.

Yes. When available, we provide same-day service and after-hours emergency support to keep your home comfortable. Our team understands that HVAC issues can arise unexpectedly, and quick response times are essential to prevent discomfort or further system damage. Pelfrey Heating & Cooling, LLC is committed to delivering prompt, professional solutions that restore efficiency and reliability to your heating and cooling systems. With experienced technicians and fully equipped service vehicles, we handle repairs, maintenance, and installations with precision and care. Customers across the region trust Pelfrey for dependable HVAC service in Florence, KY, ensuring their homes and businesses stay safe and comfortable no matter the time of day.

We accept cash, card, check, digital payments, and offer financing options for larger projects and system replacements. This flexibility makes it easier for homeowners and businesses to access essential heating and cooling services without financial strain. Our team works with clients to find payment solutions that fit their budget while ensuring high-quality service and reliable results. By offering multiple payment methods, we aim to make every service appointment convenient and stress-free. When you need reliable AC companies in Florence, KY, our transparent pricing and flexible financing options provide peace of mind, allowing you to prioritize comfort and efficiency without delay.

Yes. We offer financing solutions to help make replacements or larger repairs more affordable. This allows homeowners and businesses to address urgent HVAC needs without delaying necessary work due to budget constraints. Our team works closely with clients to find flexible payment plans that fit their financial situation while ensuring high-quality service. By combining expert repairs and professional guidance, we make it easier to maintain comfort and efficiency in your home or business. Residents trust us for reliable HVAC service in Florence, KY, knowing that we provide both skilled workmanship and practical financial solutions for every project.

According to our experts, if your system is 12-15+ years old, breaking down frequently, running inefficiently, or struggling to maintain temperature, it may be time to consider replacement. We always give honest, pressure-free recommendations. Upgrading to a newer, more efficient system can improve comfort, reduce energy bills, and prevent unexpected breakdowns during extreme weather. Our team guides you through the selection process, ensuring you choose a system that meets your home’s needs and budget. Trusted AC companies in Florence, KY rely on our expertise to provide transparent advice, quality installations, and reliable long-term performance. By planning ahead, you can avoid emergency repairs and enjoy a consistent, efficient cooling system year-round.

Our technicians are equipped to service all major HVAC brands. For installations, we offer high-quality systems such as Armstrong, Concord, and energy-efficient inverter heat pumps and furnaces.

Your system should be serviced twice per year—once before heating season and once before cooling season. Regular maintenance ensures that your equipment operates efficiently, reduces the risk of unexpected breakdowns, and extends the life of your system. During each service visit, technicians inspect components, clean critical parts, and address minor issues before they become major problems. Scheduling routine checkups also helps maintain optimal indoor air quality and consistent comfort throughout the year. Residents and businesses rely on our expert HVAC service in Florence, KY to keep their systems running smoothly, improve energy efficiency, and provide peace of mind no matter the season.

Yes. Our maintenance plans include scheduled tune-ups, priority service, and repair discounts, helping extend the life and efficiency of your equipment. Regular maintenance reduces the likelihood of unexpected breakdowns, keeps systems running at peak performance, and can lower energy costs over time. Our team works closely with clients to create personalized maintenance schedules that fit their needs and ensure year-round comfort. By enrolling in a maintenance plan, you also gain peace of mind knowing that experienced technicians are always ready to respond quickly to any issues. Customers looking for reliable AC companies in Florence, KY trust us to provide consistent, high-quality service and expert care for their heating and cooling systems.

Most systems come with a 10-year parts warranty and a standard 3-year labor warranty. You can also upgrade to a 10-year labor warranty with a no-hassle replacement guarantee on eligible units, ensuring long-term protection and peace of mind.

We thoroughly clean system components, inspect electrical connections, check safety controls, test operations, and measure system performance to ensure your equipment runs safely and efficiently.

Yes. We offer free quotes for system replacements and transparent estimates for repairs so you’ll know exactly what to expect before any work begins.

Absolutely. We specialize in inverter heat pumps, boilers, steam systems, and ductless mini-splits, providing installations, repairs, and maintenance for all types.

Regular maintenance, properly sized equipment, sealed ductwork, upgraded thermostats, and high-efficiency systems can significantly lower energy costs. We can evaluate your home and recommend the most effective upgrades.

Most installations are completed within a single business day, though the timeline may vary depending on job complexity and any required ductwork modifications.

Yes. Our team is fully licensed, insured, and brings over 25 years of experience in the HVAC industry.

Turn the system off immediately and call us. Common causes include airflow restrictions, refrigerant issues, drain blockages, or failed components. We’ll identify the root cause and fix it safely.

You can call or text us anytime, or reach out through Facebook. We respond promptly and provide honest, reliable service every time.

We are a family-owned, blue-collar business built on honesty, quality, and hard work. Starting with just $250 and a dream, we treat every customer like family and deliver craftsmanship you can trust.

Most systems last between 12–20 years, depending on usage, maintenance, and installation quality. Regular tune-ups help extend the life of your equipment.

System sizing depends on square footage, insulation, windows, layout, and heat gain/loss calculations. We ensure every system is sized correctly for maximum efficiency and comfort.

If your system won’t start, experiences temperature swings, short cycles, or doesn’t respond to adjustments, your thermostat may be faulty. We can diagnose wiring, power issues, or sensor failures.

If your thermostat is outdated, inaccurate, or causing comfort issues, replacement is usually the best choice. Repairs are possible but often not cost-effective long-term.

Signs include weak airflow, hot or cold spots, whistling vents, high energy bills, or systems running constantly. Common causes are dirty filters, blocked ducts, failing motors, or undersized systems.

This can result from dirty filters, high-limit trips, faulty pressure switches, flame sensor issues, clogged vents, or overheating. We diagnose the issue and ensure safe, reliable operation.

Heat pump performance depends on outdoor temperature and system charge. Common issues include low refrigerant, defrost problems, dirty coils, or compressor malfunctions.

Booming, rattling, squealing, or vibrations often indicate ignition issues, loose parts, blower problems, or duct expansion. We safely identify and correct the cause.

Proper filtration, UV lights, air cleaners, sealed ductwork, and regular maintenance help reduce dust, allergens, and airborne contaminants.

Yes. We offer solutions like UV purification, whole-home humidifiers, dehumidifiers, and high-efficiency air cleaners to improve indoor air quality.

We service R-410A, legacy R-22 systems, and the new R-454B. With upcoming 2025 regulations, new units are shifting to low-GWP refrigerants. We’ll guide you through the options.

Freezing usually occurs due to low airflow, dirty coils, clogged filters, low refrigerant, or faulty fans. Turn the system off and call us—running it frozen can damage components.

Possible causes include low refrigerant, dirty coils, bad capacitors, duct leaks, or airflow blockages. We’ll diagnose the issue and provide a clear repair plan.

Most homes require filter changes every 1–3 months, depending on pets, dust, and filter type. Dirty filters are a leading cause of system failures.

High bills may be due to a failing system, dirty coils, blocked filters, weak airflow, low refrigerant, or aging equipment. A maintenance check can identify the cause quickly.

Yes. We provide honest second opinions on repairs and replacements, aiming for clarity and transparency without pressure.

Clear the workspace, secure pets, and ensure access to the electrical panel and thermostat. We handle the rest and keep your home clean during the installation.

SEER2 is the latest efficiency standard for air conditioners and heat pumps. Higher SEER2 ratings mean lower energy use and better long-term savings. We install systems that meet or exceed current standards.

Yes. We repair, modify, and replace ductwork to improve airflow, comfort, and system efficiency. Proper ductwork is essential for optimal performance.

Yes. We install and configure smart thermostats, ensuring compatibility with your HVAC system for maximum comfort and energy efficiency.

Inverter systems modulate smoothly instead of cycling on and off, providing quieter operation, better efficiency, steadier comfort, and energy savings, especially in cold weather.

Yes. We install humidifiers, dehumidifiers, and ventilation solutions to manage moisture and maintain comfort year-round.

Yes. We service light commercial systems, including rooftop units, split systems, boilers, and refrigeration equipment.

Maintenance plans help extend system life, lower energy bills, reduce breakdowns, and provide priority service along with repair discounts.

Burning, musty, or chemical odors may indicate dust buildup, mold, electrical problems, or refrigerant leaks. Prompt inspection is recommended.

Quotes include equipment, labor, thermostat options, warranty details, ductwork considerations, and any additional upgrades—fully transparent with no hidden costs.

Yes. We provide options like mini-splits, high-velocity systems, heat pumps, and custom ductwork, recommending the best solution for your home and budget.

These describe common system failures. Short cycling occurs when the system turns on and off rapidly, often due to airflow, safety, or electrical issues. We diagnose and resolve all such problems.

Yes. New, high-efficiency systems improve comfort, reduce utility costs, and can increase property value, especially when replacing outdated equipment.

Licensed contractors ensure proper installation, safety, code compliance, warranty protection, and long-term reliability. Unlicensed work can lead to costly problems in the long run.